FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@urbantwitch.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in our motherland of India. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A.Please allow 5-7 business days for your order to arrive. We know it takes some patience, but it is worth it. We work with different artists and manufacturers, this is the reason for sometimes long shipments.
If your order hasn’t arrived in the estimated delivery times, please contact us.
If your order hasn't arrived within 21 days of the date of original purchase, contact our support team for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on all items.
Q. Where is you company located?
A. We have our offices in the beautiful country of India.
Q. Which currency will I be charged in?
A. We processes all orders in Indian Rupee (INR). While the content of the cart is displayed in several currencies, you will checkout using INR at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@urbantwitch.com
Q. How can I pay?
A. We accept all Major Credit Cards: (Visa, Mastercard, Discover, Amex and also Paypal)
All UPI payment providers
We also offer Cash on delivery nationwide
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
OUR GUARANTEE
We truly believe we have some of the best products in the world. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings we'll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
Have a great day!